Patient Information

Credit Card On File (CCOF) is a secure, automatic payment processing feature for co-pays,deductible or balances. It makes your visits faster and your payments much easier, saving you time and mail and paperwork! With the CCOF program, we securely save your credit card and work with your health plan to determine your payment amount after each visit. With our updated billing platform, you will receive electronic communications, have access to call, text or chat with a representative and have 24/7 access to your account.

Your convenience and our commitment to care go hand in hand!

We now require all patients to have a credit card on file to cover deductibles, copays, and any outstanding balances. As healthcare continues to change, patients are taking on more responsibility for their medical bills. To help make sure that these payments are made on time, it's important for us to have a clear agreement about payment in our office. This way, we can work together to manage your healthcare costs smoothly and ensure that you receive the care you need without any worries about payments. Keeping a credit card on file offers several benefits for both you and our staff. It helps save time during your visits, allowing us to focus more on providing you and your children with the care you need. This is especially useful when your child is seen by a family member who is not a parent or guardian, or when they need a virtual appointment. Additionally, having a card on file means we can reduce our environmental impact by cutting down on paper statements.

We will always work with you to understand if there has been a mistake. We only charge the amount that your insurance company has instructed us to collect. You will always be notified in advance of any charges. You will receive electronic alerts 5 days and 2 days prior to Autopay. During this time, you may contact the billing department with any questions or concerns. If you are unable to pay the full amount, we are happy to set up a payment plan. You may cancel a payment at any time to pay by cash or check.

A preventive visit — also called a well visit — is a scheduled check-up focused on keeping your child's whole body healthy and safe. These checkups are recommended for infants, children and teens. Kids need one preventive visit every year from age 3 through age 21; babies and young toddlers need them more frequently. These appointments can include preventive care like: 

• A general physical exam – This includes measuring height, weight and blood pressure, and other age-specific growth and development checks.

• Age-specific immunizations (vaccinations) such as chicken-pox, measles, whooping cough, hepatitis, etc.

• Age-specific screenings, such as hearing and vision screenings.

These visits are typically covered by your health insurance, often at no cost to you. Some of the specific tools used during screenings may be billed separately.

Sometimes at a WELL-VISIT a new or existing health issue is identified that is considered outside the scope of what your insurance company considers a routine check-up. Your doctor may address and manage this issue during the visit by prescribing medication, ordering additional testing, or refer you to a specialist. We are REQUIRED to document this along with the routine preventative care.

As a result, your insurance company may apply an additional charge (co-pay / co-insurance or the cost may be applied to your deductible).

If you would like to avoid any potential additional charges, you may request to schedule another visit.

We participate with most major insurance plans, however the terms of the policies vary, even within a particular insurance programs so it is absolutely necessary that you understand exactly what your insurance covers and especially the requirements specific to your policy (office co-pays, deductibles, eligible hospitals, referrals to specialists, emergency care, etc.) Because of the variations in plans, we always recommend that you contact your insurance company representative to verify that your insurance plan is accepted.